ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI JOB PERFORMANCE PADA INDUSTRI ASURANSI DI BATAM
DOI:
https://doi.org/10.19166/%25JAMI%256%252%252022%25Abstract
Growth in the insurance industry in Indonesia is very rapid and also tight and because of that insurance company will have to continuously improve the Job Performance of their employees so that they will be able compete in the industry. This study was conducted to analyze several factors that influence the Job Performance. These factors are Caring Climate, Organizational Commitment and Job Satisfaction.
The samples are workers who work in the insurance industry in Batam, Indonesia. 115 questionnaires have been distributed to several insurance companies in Batam. There are 7 questionnaire weren’t fully answered and 8 questionnaires weren’t returned, so only 100 questionnaire will be used in conducting the study.
The results of the research that was carried out showed that two factors affecting the Job Performance of workers employed in the insurance industry in Batam, those factors are Caring Climate and Organizational Commitment. While Job Satisfaction did not affect Job Performance.
ÂÂ
Keywords: Job Performance, Caring Climate, Organizational Commitment dan Job Satisfaction
References
Amarneh, B. H., Abu Al-Rub, R., & Abu Al-Rub, N. (2010). Co-workers’ support and job performance among nurses in Jordanian hospitals. Journal of Research in Nursing. 15(5), 391–401.
Bertolino, M., Truxillo, D. M., & Fraccaroli, F. (2011). Age effects on perceived personality and job performance. Journal of Managerial Psychology. 28(7/8), 867-885.
Chen, S., & Liu, P. (2012). Effects of internal marketing, organizational commitment, job involvement and job satisfaction on work performance: A study of the elderly care institutions in Taiwan. Marketing Review. 9(3), 277–302.
Danchev, A., & Ilgün, E. (2013). Job Performance, Job Satisfaction and Human Capital in the Labour Market in Bosnia. International Journal of Management, Knowledge and Learning. 2(1), 25-44.
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived organizational support, work motivation, and organizational commitment as determinants of job performance. Journal of the Indian Academy of Applied Psychology. 36(1), 69–78.
Edwards, B. D., & Bell, S. T. (2008). Relationships between facets of job satisfaction and task and contextual performance. Applied Psychology: An International Review. 57(3), 441–465.
Elci, M., Kitapci, H., & Erturk, A. (2007). Effects of quality culture and corporate ethical values on employee work attitudes and job performance in Turkey: An integrative approach. Total Quality Management. 18(3), 285–302.
Fu, W., & Deshpande, S. P. (2013) The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company. J Bus Ethics. 124, 339-349.
Funmilola, O. F., Sola, K. T., & Olusola, A. G. (2013). Impact of Job Satisfaction Dimensions on Job Performance In A Small Medium Enterprise In Ibadan, South Western, Nigeria. Interdisciplinary Journal Of Contemporary Research In Business. 4(11), 509-521.
Hira, A., & Waqas, I. (2012). A Study of job satisfaction and IT’s Impact on the performance in the banking industry of Pakistan. International Journal of Business and Social Science. 3(19), 174–180.
Iqbal, M. T., Latif, W., & Naseer, W. (2012). The impact of person job fit on job satisfaction and its subsequent impact on employees performance. Mediterranean Journal of Social Sciences. 3(2), 523–530.
Jamal, M. (2011). Job stress, job performance and organizational commitment in a multinational company: An empirical study in two countries. International Journal of Business and Social Science. 2(20), 20–29.
Jaramillo, F., Mulki, J. P., & Marshall, G. W. (2005). A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research. Journal of Business Research. 58, 705–714.
Jaramillo, F., Mulki, J. P., & Solomon, P. (2006). The role of ethical climate on salesperson’s role stress, job attitudes, turnover intention, and job performance. Journal of Personal Selling & Sales Management. 3, 271–282.
Kane JS, Lawler EE (1976). Performance appraisal effectiveness: its assessment and determinants, Research in Organizational Behavior. 425-478.
Kanyurhi, E. B., & Akonkwa, D. B. (2015). Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions. International Journal of Bank Marketing. 34(5), 773-796.
Khan, M. R., Ziauddin, Jam, F. A., & Ramay, M. I. (2010). The impacts of organizational commitment on employee job performance. European Journal of Social Sciences. 15(3), 292–298.
Kim, W. C., & Brymer, R. A. (2011). The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance. International Journal of Hospitality Management. 30, 1020–1026.
Locke, E. A. (1976). The nature and causes of job satisfaction. In N. D. Dunnette (Ed.), Handbook of industrial and organizational psychology. 1297–1349.
Masihabadi, A., Rajaei, A., Koloukhi, A. S., & Parsian, H. (2015). Effects of stress on auditors' organizational commitment, job satisfaction, and job performance. International Journal of Organizational Leadership. 4, 303-314.
Memari, N., Mahdieh, O., & Marnani, A. B. (2013). The impact of Organizational Commitment on Employees Job Performance. "A study of Meli bank". Interdisciplinary Journal Of Contemporary Research In Business. 5(5), 164-171.
Prasanga, A. P., & Gamage, A. S. (2012). Job Satisfaction and Job Performance of the Sailors in Rapid Action Boat Squadron of Sri Lanka Navy. Sri Lankan Journal of Human Resource Management. 3(1), 49-57.
Sabir, M. S., Iqbal, J. J., Rehman, K. U., Shah, K. A., & Yameen, M. (2012). Impact of corporate ethical values on ethical leadership and employee performance. International Journal of Business and Social Science. 3(2), 163–171.
Schermerhorn, J. R. (1989). Management for Productivity, 3rd Ed.
Schwepker, C. H., & Ingram, T. N. (1996). Improving sales performance through ethics: The relationship between salesperson moral judgment and job performance. Journal of Business Ethics. 15, 1151–1160.
Selamat, N., Samsu, N. Z., & Kamalu, N. S. (2013). The Impact of Organizational Climate On Teachers’ Job Performance. 2(1), 71-82.
Sheraz, A., Zaheer, A., Rehman, K., & Mohammad, N. (2012). Enhancing employee performance through ethical leadership, transformational leadership and organizational culture in development sector of Pakistan. African Journal of Business Management. 6(4), 1244–1251.
Springer, G. J. (2011). A study of job motivation, satisfaction, and performance among bank employees. Journal of Global Business Issues. 5(1), 29–42.
Suandi, T., Ismail, I. A., & Othman, Z. ( 2014). Relationship Between Organizational Climate, Job Stress And Job Performance Officer At State Education Department. International Journal of Education & Literacy Studies. 2(1), 17-28.
Tang, N., & Wang, G. (2010). FFM measures and job performance in Chinese organizations. Journal of Chinese Human Resource Management. 1(1), 49-65.
Tolentino, R. C. (2013). Organizational Commitment and Job Performance of the Academic and Administrative Personnel. International Journal of Information Technology and Business Management. 15(1), 51-59.
Tsai, M. C., Cheng, C. C., & Chang, Y. Y. (2010). Drivers of hospitality industry employees’ job satisfaction, organizational commitment and job performance. African Journal of Business Management. 4(18), 4118-4134.
Victor, B., & Cullen, J. B. (1988). The organizational bases of ethical work climates. Administrative Science Quarterly. 33, 101–125.
Victor, B., & Cullen, J. B. (1990). A theory and measure of ethical climate in organizations. In W. C. Frederick & L. L. Preston (Eds.), Research in corporate social performance. 77–91.
Vigoda E (2000) Internal politics in public administration system: an empirical examination of its relationship with job congruence, organizational citizenship behavior, and in-role performance. Public Personnel Manage. 29, 185–210.
Downloads
Published
Issue
Section
License
JAMI has CC-BY-SA or an equivalent license as the optimal license for the publication, distribution, use, and reuse of scholarly work.
An author who publishes in Journal of Accounting and Management Innovation agrees to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC-BY-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website). The final published PDF should be used and bibliographic details that credit the publication in this journal should be included.
ÂÂ